Description : SAINT LAURENT CRM Assistant. Company : Groupe Kering. Location : Singapore
Summary
ABOUT SAINT LAURENT
Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
Job Description
We are currently seeking a CRM Assistant who will report to Client Engagement Manager as part of our dynamic team in South East Asia and Oceania.
ROLE
The CRM Assistant contributes to the Client Development department by supporting on the administrative tasks. They are a key point of contact for queries form the store teams and will ensure that they are equipped with all the data and information needed for their clienteling activities. The role is also responsible for assisting in the maintenance of Business Development and Engagement pipelines and for supporting the logistics of client events throughout the SEAO region.
MISSION
- MARKETING TOOLS
Tracking of regional bi-monthly orders and deliveries
Client list preparation for mail-out across SEAO - REPORT TRACKING
Reports allow us to keep track of our campaign performances and client spending so all reports must be generated and submitted regularly- Elite-VVIC & Mid-Tier Lists
- OTO Tracker
- CDM Dashboard from HQ /Report from APAC – to disseminate to the stores accordingly
- Churning of any client’s data report for analysis purposes
- FINANCE/COMPLIANCE
Keep track of expenditures and update expenditure report regularly
Submitting new compliance documentation
- CLIENT’S EVENTS
Working with HQ on materials and approvals
Churning of client’s lists to further support the teams
Assisting with the logistics execution of client events
- CLIENT’S ATTENTION/TRACKING
Coordinating monthly client’s attention with the teams
Ensure proper follow-up and ROI tracking for all markets
Coordination on festive gifting orders and deliveries
Aligning with Store Directors and Finance on expenses and gifting tracking - RECIEVING OF CLIENT DEVELOPMENT SHIPMENT & INVENTORY
Receiving of shipment, open and check quantity
Clear invoices and update inventory
- CLIENTELING TRAINING
To work alongside the Client Development Manager for SEAO on the clienteling program refresher trainings and clienteling soft-skills trainings such as phone etiquette training.
- Other ad hoc tasks and reasonable management requests
- Strong analytical skills
- Highly organized and proactive with excellent time management skills and the ability to deal with tight deadlines
- Detail oriented
- Excellent in both spoken and written English
- Excellent communication and interpersonal skills
